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Privacy Policy

Effective Date: August 1, 2025

1. Introduction

Matrix VPN is committed to protecting your online privacy and security. This Privacy Policy explains how we collect, use, and protect your information when you use our services ("Services"), including our VPN application, websites, and related tools.

By using the Services, you acknowledge that you have read and agreed to this Privacy Policy.

Company Information: Matrix VPN is owned and operated by LZ6 PTY LTD, an Australian registered company (ACN 671 916 402), with its registered office in Sydney, New South Wales, Australia.

2. No Activity Logging

We do not log your browsing history, traffic data, DNS queries, or any personal communications. Minimal logs of server access attempts may be kept solely for troubleshooting and improving the Services.

3. Data We May Collect

We do not collect personally identifiable information unless you choose to provide it when registering an account or contacting support. Possible data includes:

• Account Information:
  • Email address and/or mobile phone number (if you register an account) – used for account verification, subscription recovery, and customer support.
• Purchase Information:
  • Transaction receipts from Apple App Store or Google Play – used for subscription validation and order support.
• Customer Support Information:
  • Text, screenshots, logs, or files you voluntarily submit for troubleshooting.
• Interaction and Diagnostic Data:
  • App usage events (e.g., taps, screen navigation) and crash reports – only if you choose to upload them.

4. Third-Party Services

We may use third-party services to improve functionality:

• Analytics: Google Firebase, for anonymized crash reporting and usage analysis.
• Payments: Apple and Google in-app purchases.

These services operate under their own privacy policies and may collect non-personally identifiable information necessary for their functionality.

5. Data Retention and Deletion

• Account information is retained while your account is active.
• You may request account deletion at any time via support@lz6.world; associated data will be deleted within 30 days.
• Minimal diagnostic data is kept for no longer than 90 days unless required for legal purposes.

6. Cross-Border Data Transfers

Your data may be processed on servers located outside your country of residence. By using the Services, you consent to such transfers, which will be conducted in compliance with applicable laws.

7. Minors' Privacy

We do not knowingly collect personal information from children under 13. If we learn that a child has provided personal data, we will delete it promptly. Parents or guardians may contact us to request removal.

8. Your Rights

You have the right to:

• Access and correct your personal data.
• Request deletion of your data.
• Withdraw your consent to data collection at any time (may limit certain functionalities).

9. Security Measures

We use encryption and other security safeguards to protect your data against unauthorized access or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website or within the app.